Extreme Customer Service IV - Jan 31,2013

Join us tonight for the last episode in this series. All of our guests this month have shown us how to go above and beyond for our customers. I welcome Joseph Shamie for a second visit. Founded by his father decades ago, he and his brother has taken the Delta Childrens Products brand and turned it into the largest crib/nursery furniture manufacturer in the world. Yet, they have less than 500 employees and still run the business with the same small business mentality of thei

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